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Posts tagged: Managed Services

08

May, 15

A Common Culprit for Missed SLAs

Aside from the challenge of getting used to small streams of monthly revenue in place of larger one-time paydays, providing SLAs (service level agreements) is a difficult adjustment for new VARs-turned-MSPs. The SLA is the contract that defines which IT assets and services are covered by the MSP as well as how quickly IT problems such […]

18

Feb, 15

How Break-Fix Customers Harm Your Managed Services SLAs

David Pence, Founder, Acumen IT Like many other IT solutions providers, David Pence, founder of Acumen IT, felt the impact of the recession a few years ago. Looking back, Pence says that the upside of this difficult period was the deep business analyses it led to and the important changes that followed, which are driving […]

08

Jan, 15

Why Now Is The Time To Stop Vertical Market Sprawl

David Pence, CEO, Acumen IT The common rule of thumb in investing is that you should diversify your portfolio with the idea being that as some markets dip others surge and you’ll avoid unnecessary investment risks. Some IT solution providers are finding that this same rule does NOT apply to their businesses — especially when it […]

23

Dec, 14

“Don’t Sell HIPAA Compliance” and Other Healthcare IT Pitfalls to Avoid

I recently spoke with several industry experts about opportunities and threats for VARs and MSPs in the healthcare vertical. With more medical practices converting from paper to EHRs (electronic health records) — for compliance, convenience, or cost-cutting reasons — the need for business continuity planning is becoming critical. Small, office-based practices are especially ripe for the picking, […]

28

Nov, 14

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A Struggling MSP Finds 247% in New Revenue Growth

Jeff Gilbert found himself in a difficult predicament a couple of years ago. “Hardware margins were shrinking, IT was moving to the cloud, and it was getting harder and harder just to remain flat,” says Gilbert, CEO of Verve Networks, a managed service provider (MSP) specializing in BDR, cloud computing, network care and virtualization. As an Ingram Micro SMB Alliance partner, Gilbert interacted with several other IT […]

26

Nov, 14

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Take a Metrics-Based Approach to Managed Services Success

Michael Kraner, CEO,Primary Support Solutions One of the recurring themes we see on CloudTalk as well as channel publications like Business Solutions is the struggle IT solution providers go through when getting into managed services. When I first met Michael Kraner, CEO of  managed services provider Primary Support and co-founder and director of MSP consulting firm MSP CFO, […]

18

Nov, 14

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Secrets of a Successful VAR and MSP Merger

Imagine merging your small managed services practice with a larger VAR business and being faced with the prospect of having 45 customers who are used to paying for IT solutions and services only when something breaks. That’s the situation Jason Brunt, CEO of e3 Technical Solutions, found himself in after joining forces with Rick Carpenter, […]

15

Oct, 14

Why Data Recovery, Not Backup, Is Where Your Focus Should Be

Even if I didn’t cover the BDR space, I think the message of backing up my data would be ingrained in my mind. After all, advertisements from backup vendors appear everywhere – mostly due to the prevalence of freemium cloud offers. A hard drive crash two weeks ago, however, reminded me of another important truth that […]

19

Sep, 14

An MSP’s U-turn From Failure to Double-Digit Profits

A lot of IT service provider business success stories  can be summarized like this: “We were good, now we’re great, let me tell you why.” A conversation with VanGuard Technologies‘ President Matthew Adkins definitely does not follow that format — thankfully. Adkins shared with me recently that when the U.S. recession hit seven years ago, his company got […]

18

Sep, 14

3 Traits The Most Successful IT Service Providers Possess

During his keynote presentation at the fall LogicNow (GFI Software’s newly restructured name, which combines GFI MAX, IASO cloud backup, and other cloud-based products) partner conference, Dave Sobel shared some great insights with attendees. Sobel is the former CEO of Evolve Technologies, an IT service provider that earned several industry awards during his 15 years at the helm before […]

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